Open Google Chrome browser

Confirm that you are using Google Chrome version 36 or higher.  You can use the website http://www.whatsmybrowser.org/ to determine what Chrome version you are using.

If you are currently using a Chrome browser older then version 36, please download the new version of chrome before you continue with the browser reset process.  You can download a new version of Google Chrome at: https://www.google.com/chrome/browser/desktop/index.html

If you are using Google Chrome Version 36 or higher, please continue with the steps below to reset your browser

  1. In the top right, click the Menu Chrome Menu.
  2. Click More tools > Clear browsing data.
    Screen Shot 2016-02-09 at 3.09.42 PM
  3. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  4. Use the menu at the top to select the amount of data you want to delete. Select beginning of time to delete everything.
    Screen Shot 2016-02-09 at 3.10.58 PM
  5. Click Clear browsing data.
  6. Once Complete close browser
  7. Reboot machine