Please review the browser requirements link below before following the steps to reset your browser to ensure that you have a minimum installed browser version that is supported by Blackboard Learn and Chrome.  If you do not have the minimum version listed, you will need to upgrade your browser prior to following the steps for resetting your browser.

Browser Requirements for Blackboard Learn Information

Browser Requirements for Canvas

If you have the minimum supported browser version installed based on the information provided from the link above, please continue to use the steps for your browser below to reset your browser.  Please be sure after doing each of these to close all programs and reboot your computer before attempting to access Blackboard Learn.


Instructions for resetting FIREFOX browser: Firefox


Instructions for resetting CHROME browser: Chrome


Instructions for resetting SAFARI browser: Safari:


Instructions for resetting EDGE browser: Edge

Internet Explorer

Instructions for resetting IE 11 browser: Internet Explorer Reset


Blackboard Quick Start Orientation for Faculty

This orientation briefly covers logging in, course to course navigation, navigation within your course, some tool overviews, and a couple how to’s within Blackboard Learn. This is an overview that will get you started in Blackboard, but not necessarily build expertise yet. We encourage you to view other tutorials on this site, as well as make use of the following resources available:

The 7 Training Courses you have already been enrolled in within Blackboard Learn

Blackboard Training Courses

Blackboard Embanet Support (24 hours/day, 7 days/week): 1-888-915-9535 or visit the online support site.

MSUD Educational Technology Center


When you export tests from Blackboard Learn to a Mac computer using OS, the zip files will be automatically opened and unzipped. The Safari browser has a setting that you can enable or disable to prevent files from opening after they have been downloaded.

Step 1. Bring up Safari’s Preferences Menu: click on Safari in the main menu, located in the top left hand corner of your screen. When the drop-down list appear, choose Preferences.

safari browser's file drop-down menu

Step 2. Select “General” from the Preferences Menu.

Step 3. Select a folder for your downloaded files to be saved to. The default folder is Downloads.

Step 4. Remove the check mark from the box Open “safe” files after downloading.

safari browser's general preferences window

The browser test is used to ensure that your computer is compatible with Blackboard Learn. It is critical to test a browser once logged into Blackboard Learn for the first time. Complete this browser test each time a new machine is used for Blackboard Learn.

Step 1: Locate the “Browser Test” module on the “My Institution” page Graphic of Browser test

Step 2: Click “Test your Browser” Graphic of test yoru browser test button

Step 3: Make sure all the necessary components have a green “check mark” Graphich of green check mark

Step 4: If a component has a red “X”  Graphic of red X follow up with additional support

Step 5: Click “Display an Alert”  Graphic of display alert

Step 6: Click on “Display a Pop-up”   Graphic of display pop-up. If a pop-up does not appear, disable pop-up blocker

Step 7: Download each of the documents in Blackboard to see if they open . If they do not open, a plug-in is necessary

graphic of doc document doc Graphic of docx document docx Graphic of xls spreadsheet xls Graphic of xlsx speardsheet xlsx graphic of ppt presentationppt Graphic of pptx presentation pptx Graphic of a pdf file PDF

Step 8: Click on “Other Tests” for additional testing Graphic of other tests to complete

Step 9: Click on “Audio and Video Tests” for different types of media files seen within a course Graphic of audio video tests

Step 10: Click on “Visual Text Box Editor”

Step 11: Check the functionality of the visual text box editor to ensure everything works

Step 12: Enter text in the text box

Step 13: Click “Submit”

Step 14: If this information does not appear a problem may have occurred, contact the help desk to get support with the Blackboard Learn system