- If you are having difficulty with the ProctorU browser plugin, ProctorU recommends disabling all other browser extensions.
- Mac OS/X Catalina users: there are Mac OS X advanced security features that require you to setup for screen recording. More information can be found at https://support.proctoru.com/hc/en-us/articles/360036574592-MacOS-X-Catalina-Users-Important-Before-Your-Exam or feel free to use one of the methods below to contact ProctorU support for assistance with these steps.
If you have any ProctorU specific questions or need further technical assistance with ProctorU, please use one of the following methods listed below:
Live Chat (ProctorU recommends): https://lc.chat/now/5534391/
Phone (24/7): 855-772-8678
E-mail (24/7): [email protected]
ProctorU Support Portal: https://support.proctoru.com/hc/en-us
Instructor Specific Support Portal: https://support.proctoru.com/hc/en-us/categories/115001380867-Instructor
Student Specific Support Portal: https://support.proctoru.com/hc/en-us/categories/115001818507